My wife alerted me this morning to a $12 charge on our credit card. The company that issued the charge is called Complete Savings. I hopped on the Internet and started doing a little digging, and I immediately turned up some good returns. It turns out that when you sign up for Pizza Hut delivery online, Pizza Hut feels it’s okay to sell your credit card information to 3rd parties. Complete Savings, without our acknowledgement, signed us up for a discount program and charged our credit card $12.
We only used Pizza Hut delivery once and I can say with confidence we will not be using them again. Now I have to wonder what else will be charged to my credit card.
The same thing happened to me through a coupon from Drugstore.com. We need to boycott these companies that are giving our private credit card info to Complete Savings. There is no way I directly gave my info to Complete Savings. It came from Drugstore.com. I will no longer purchase from them again.
The same thing happened to me with FTD.com. Complete Savings is a scam.
Many, many, many complaints about this company. They will say they sent you email confirmations, but if this happens they will be disguised as coupon mailing list from the company you ordered from. You didn’t tell the company you ordered from that it was ok to give your credit card info to anyone to let them use, and you didn’t give it directly to ‘complete savings’. You had no way of knowing that there was a third party company who had now aquired your account info. Call this company and demand your money back. Also call your bank and ask to speak to the ‘claims’ department. Then file a report with the BBB. It seems that the company is using, in addition to other methods, the tactic of being quick to refund money to everyone who complains. I am guessing that their thinking in this is that if they do this, then people will be a little pissed off, but they will have their money back, and they won’t do anything. Meanwhile all the people who don’t notice the relatively small charge, or who don’t think to fight for a refund, have handed these scammers some free money. Working in the numbers they do, tacking their scam onto so many sales from so many companies, they probably sneak through thousands of scam charges on people for every one that is caught, so in the long run the numbers work out for them. Their defense to the BBB seems to simply be to say that they send emails to people, and the BBB is probably just unsure enough of how this works out legally, as confusing as the workings of the interenet can be, for it to go on.
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I called the number. Got all the money back in my account within 48 hours. It probably didn’t hurt that I blogged it on Blogger since their customer service contacted me with hours of the post to make sure I was satisfied with the outcome of my call.
I am now.
I’m a manager for a Pizza Hut franchise, and let me tell you, when I found out our internet service was betraying the trust of our customers, I was mad as hell, and I still am. Know that the individual stores you deal with are primarily (with the exception of a few markets in the country) franchises and have no control over internet policies devised by PHI. I would suggest not dealing with the internet ordering and calling your locations directly.
On behalf my own franchise, I’m am sincerely mortified and sorrowful that PHI would resort to these methods just to make a buck. Disgraceful.
Yep. Same thing happened to me through Pizza Hut and I got my bank involved and yelled !!!! FRAUD !!!! and I saw some action. The bank immediately gave me my $12.00 back and then went looking for Complete Savings. Complete Savings ended up crediting me $12.00 back to my account so I ended up $12.00 to the good. Get you bank involved and go from there.
Same here!
I was traveling for work and decided to get online to order something delivered from Pizza Hut.
After that I kept getting this $12 charge from Complete Savings. A couple of months went by before I called and they said that I selected the option, but that is not possible. They immediately credited my card back for the charges but how many people are getting “hit” for this same $12. I smelled fraud too and have begun actions to get to the bottom of it.
I too have been scammed by Pizza Hut through Complete Savings. It turns out that they are giving our information to this 3rd party. I am putting inquiries out there if anyone is interested in participate in a class action against Pizza Hut. If so, please email me at paulaphillips11@gmail.com.
It’s not just Pizza Hut. My wife ordered something from The Company Store and Complete Savings bilked us out of $12 for 4-5 months. How successful have people been with getting their entire charges refunded? I’ll call these shysters 100 times a day if I have to.
I would also like to inquire as to how successful people have been with getting an entire refund. I am a college student and ordered tickets from http://www.livenation.com for a summer concert. Complete savings has been taking $12.00 for the past 4 months and I was wondering how easy it would be to get my money back and put my balance back in the black.
Same thing happen to me i just wanted some good tasting Pizza Hut pizza couple months later i get charge 12 from compete savings.
If this happened to you, do the right thing and inform the attorney general of your state. Save someone else from being a victim.
Got me too. I have sent a statement to Pizza Hut stating my intent to not use their products and encourage everyone I know to do the same. Getting your money back from a thief will not likely be successful. Letting the thief’s accomplice know you will hurt them is something. I also agree with informing the attorney general of your state.
I found the Complete Savings on my CC bill. Yep, Pizza Hut back in Feb, 09 ( yeah it took me that long to notice). Called Complete, assured a 6 mos credit and cancellation. We’ll see. Writing Pizza Hut Exec’s for some answers.
Only question…is anyone getting refunded?
I filed a complaint with the BBB in Connecticut over this. The charges were to my husband’s account, who has been deployed almost this entire year, otherwise it would have been noticed earlier. The rep on the phone said he could only refund us 6 months and when I asked for the other 6 months, he said he would send me a form…we will see if it gets refunded. The only company that it could be from is Pizza Hut. Looks like its Papa Johns from now on…Also watch out for MVQ Clubsave as well…they got me-only $1 per month, but still something I never signed up for or provided my card number to!
I had the same situation happen to me. I called the 1-800 number that appeared by the charge for Compete Savings. I dialed 0 when I got the main menu and was able to talk to a represenative. They informed me it was from ordering from Pizza Hut online. They canceled my membership and refunded me the 12.00 within 48 hours.
I ordered from Pizza Hut online prior to leaving on a deployment. I just recently got back and reviewed my bank statements. I got charged 12 dollars a month since I left in April 09! A total of 10 months=120 dollars that I never gave them permission to take! This is a horrible scam and I plan on doing anything I can to stop it and get my money back!